GDPR compliant privacy & cookie policy

Live and Learn Italian (“we”) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our site and accepting our cookies, you are consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998, the General Data Protection Regulation (EU) 2016/679 and any subsequent UK data protection legislation (the Legislation), the data controller is Jenifer Landor.

Information we may collect

We may collect and process the following data about you:

• Information you give us
  You may give us information about you by filling in forms on our site, using social media logins and/or other plugins, participating in our surveys which may be sent to you from time to time or by corresponding with us by phone, email or otherwise. This includes information you provide when you subscribe to a newsletter or service, order products or services, and/or participate in other social media functions on our site. The information you give us may include (but is not necessarily limited to):
  • your personal name and address
  • your business name and address
  • your email address
  • your phone number
  • your photograph
    

• Information we collect about you
  Each time you visit our site or interact with the emails we send to you, we may automatically collect the following information:
  • technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, operating system and platform;
    
  • information about your visit, including the URL clickstream to, through and from our site (including date and time); pages, resources and/or products you viewed or searched for; page response times, errors, length of visits to certain pages, page interaction, and methods used to browse away from the page;
    
  • information about your interaction with our emails, including whether you have opened the email, the number of times the email is accessed, and your interaction with email content including the links you have clicked.
    
• We do not share your information or personal data with any advertisers or third parties other than Google Analytics, which is designed to provide a better experience for you, a better understanding of our visitors, and therefore a better service..
• We or our partners will only you contact you where you have given your consent for us to do so

Legal basis for processing your data

We may process your data because:

• we are legally obliged to e.g. to confirm your identity;

• the processing is necessary for the performance of the contract with you to provide our services;

• or it is in ours or a third party’s legitimate interests to do so, for example safety, in terms of travel and hospitality related requirements

• In some instances, we will rely on your consent to process Personal Data and where we do this, it will be flagged to you at the time.

Uses made of the information

We use information held about you in the following ways:

• Information you give to us. We will use this information:
  • to enable you to access the content and functions available via the site, provide you with any products and services you request, and carry out our obligations arising from any contracts entered into between you and us;
    
  • to provide you with information about other resources, materials, goods and services we offer that are similar to those that you have already accessed, purchased or enquired about;
  • to notify you about changes to our service;
    
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.
    
• Information we collect about you. We will use this information:
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    
  • to improve our site;
    
  • to allow you to participate in interactive features, when you choose to do so;
  • to make suggestions and recommendations to you and other users of our site about content, goods or services that may interest you.
    

Disclosure of your information

• We may share your personal information with members of our company only where it is necessary for the fulfilment of their duties.
• Analytics and search engine providers that assist us in the improvement and optimisation of our site.
  

• Parties to whom we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to whom we disclose or share data in order to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  

Marketing

• We will not market or promote any other product or service beyond our own services to you.
• We would like to send you information by email about our own products and services, competitions and special offers which may be of interest to you.
• We will only ask whether you would like us to send you messages by subscribing to our newsletter or request via direct email your consent. Such emails will always give the option to opt-out from future communications.

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

• access to any personal information we hold, as listed above, is controlled by a password and user name that are held only by employees of the company.

• we store your personal data on secure servers; and in a reputable CRM marketing database for newsletter mailing.

• payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology).

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘Contact‘ below).

What can I do to keep my information safe?

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Social media

If you use social media plugins or features on our site, any information received by us via the use of social media functions shall be stored and used strictly in accordance with this privacy policy.

How long do we keep your personal information?

We keep your personal information for as long as we need to for the purposes for which it was collected or (if longer) for any period for which we are required to keep personal information to comply with our legal and regulatory requirements.

Your rights

You have the right to ask us not to process your personal data or to restrict our processing of your personal data (including for marketing purposes). You can do so at any time by contacting us at jenifer@liveandlearnitalian.com. Please state the site(s) it is in reference to.

You also have the right to ask us to correct any mistakes or inaccuracies in your information which we hold at any time by contacting us at jenifer@liveandlearnitalian.com. Please state the site(s) it is in reference to.

Our site may, from time to time, contain links to and from the websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

You have the right to obtain a copy of the personal data we hold about you. You can make your request here: jenifer@liveandlearnitalian.com. Once we have received your request and verified your identity we will respond as soon as possible and in any event within one month.

Cookies (see cookie-policy for more details)

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

There is a notice on our home page which describes how we use cookies and which also provides a link to our website privacy policy. This notice will give you an opportunity to consent to our use of cookies for the purposes described in this policy and our website privacy policy.

A cookie is a small text file written to your hard drive that contains information about your account and use of this site. Cookies do not contain any personal information about users. Cookies enable us to collect useful information and to improve your experience when accessing and using our site. The cookies we use on our site include:

• Google Analytics
  We use this this service to improve your experience across the sites
  

• The service:
  • This service runs in the background and drops one or more cookies to your computer, or handheld device. It helps us measure how you interact with our websites content by tracking your user journey and site interactions. The cookies store non-identifiable information about your browsing history, we use this data to analyse patterns and trends to help improve your experience.
    
• The data Google Analytics stores about you:
  • Non-identifiable data such as, visits, pages views, time on site, and the journey you take through the site.
    

• For more details on Google Analytics please visit their website http://www.google.com/analytics/

Managing cookies

If you wish to restrict or block the cookies which are set by our site, you can do this through your browser settings. The “help” function within your browser should provide information about this. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

Complaints

If you have any complaints about the way we use your personal information please contact jenifer@liveandlearnitalian.com who will try to resolve the issue. If we cannot resolve any issue, you have the right to complain to the data protection authority in your country (the Information Commissioner in the UK).

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to jenifer@liveandlearnitalian.com and please state the website(s) it is in reference to.

Thank you for visiting our site.